Refund policy
You have a legal right to change your mind within 14 days and receive a refund. These rights, are in accordance with the Consumer Contracts Regulations 2013. You do not have a right to change your mind in respect of:
(a) bespoke or personalized services
(b) services sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
If you wish to exercise your legal rights to reject your order or part of your order, you must return the items in their original and unused condition. Please contact hello@plasticfree.baby if you have changed your mind about an order and wish to make a return. You will have to pay for the costs of the return of any goods. We are sorry but we are unable to refund postage and packing costs, unless goods are deemed to be faulty (not fit for purpose).
We will pay the costs of return if the product(s) are faulty or misdescribed, if we have changed the agreed terms. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
(a) bespoke or personalized services
(b) services sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
If you wish to exercise your legal rights to reject your order or part of your order, you must return the items in their original and unused condition. Please contact hello@plasticfree.baby if you have changed your mind about an order and wish to make a return. You will have to pay for the costs of the return of any goods. We are sorry but we are unable to refund postage and packing costs, unless goods are deemed to be faulty (not fit for purpose).
We will pay the costs of return if the product(s) are faulty or misdescribed, if we have changed the agreed terms. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.